Thank you for shopping with CosMedia Online Store. We are committed to delivering your order promptly and efficiently. Please review our shipping policy below.

1. Processing Time

• Orders are processed within 2 business days (excluding weekends and holidays).
• Orders placed after 6:00 P.M. will be processed the next business day.
• During high-demand periods, processing times may be extended.

2. Shipping Rates & Delivery Times

Shipping costs and delivery times vary based on location and shipping method selected at checkout.

       Free Shipping: We offer free shipping on orders over $300 (if applicable).

3. International Shipping

• We ship to select international locations. Shipping rates and delivery times vary based on destination.
• Customers are responsible for any customs duties, taxes, or import fees.

4. Order Tracking

• Once your order is shipped, you will receive a tracking number via email.
• You can track your order

5. Shipping Delays

• We are not responsible for delays caused by carriers, weather conditions, or customs processing.
• If your package is delayed beyond the estimated timeframe, please contact us at sales@cosmedia.shop

6. Lost or Damaged Packages

• If your package is lost or arrives damaged, please contact us within 3 days of delivery.
• We will work with the carrier to resolve the issue or offer a replacement/refund as per our policy.

7. Address Errors & Undeliverable Packages

• Please ensure your shipping address is correct before completing your order.
• We are not responsible for packages returned due to incorrect addresses. Additional shipping fees may apply for reshipments.

8. Contact Us

If you have any questions about our shipping policy, feel free to contact us:

📧 Email: sales@cosmedia.shop
📍 Address: Room 023, 9/F, Block G, Kwai Shing Industrial Building (Stage 2), 42-46, Tai Lin Pai Rd, Kwai Chung, Hong Kong