Thank you for purchasing from CosMedia Online Store. We stand behind the quality of our products and are committed to ensuring your satisfaction. This warranty policy outlines the terms and conditions of the warranty coverage for your projector.

1. Warranty Coverage

CosMedia Online Store warrants that your projector is free from defects in materials and workmanship under normal use for a period of 1 years from the date of purchase (“Warranty Period”). This warranty applies only to the original purchaser and is non-transferable.

2. What is Covered

This warranty covers:

• Repair or replacement of defective parts due to manufacturing faults.
• Labor costs associated with repairing the projector during the Warranty Period.

3. What is Not Covered

This warranty does not cover:

• Damage caused by misuse, abuse, neglect, or accidents.
• Damage resulting from unauthorized repairs or modifications.
• Normal wear and tear, including but not limited to lamp or filter replacement.
• Damage caused by improper installation, operation, or maintenance.
• Damage caused by external factors such as power surges, extreme temperatures, or environmental conditions.
• Consumable parts (e.g., lamps, batteries, filters) unless they are defective upon purchase.
• Projectors purchased from unauthorized dealers or resellers.

4. Warranty Claims

To make a warranty claim, please follow these steps:

1. Contact Us: Reach out to our customer support team at sales@cosmedia.shop to report the issue and obtain a Return Merchandise Authorization (RMA) number.
2. Provide Proof of Purchase: Submit a copy of your original sales receipt or invoice.
3. Ship the Product: If required, ship the defective projector to our service center at the address provided. Please include the RMA number on the packaging.
4. Evaluation: Our team will evaluate the product to determine if the issue is covered under warranty.
5. Repair or Replacement: If the issue is covered, we will repair or replace the projector at no cost to you. If the issue is not covered, we will provide a quote for repair costs.

5. Shipping Costs

• Within Warranty Period: CosMedia Online Store will cover the cost of shipping the repaired or replacement projector back to you. However, you are responsible for shipping the defective projector to our service center.
• Out of Warranty: All shipping costs for repairs or replacements are the responsibility of the customer.

6. Warranty Exclusions

This warranty is void if:

• The projector’s serial number has been altered, removed, or defaced.
• The projector has been used in a manner inconsistent with the product’s intended purpose.
• The projector has been damaged due to improper packaging during return shipping.